Frequently asked questions
How quickly can I get my translation back?
The Economy turnaround time is the time it takes for your project to be entrusted to a single translator, and obviously there is a limit to the number of words that one person can translate each day. For a text with fewer than 3000 words, the normal turnaround time is two days (excluding Sundays and public holidays), but it is possible to shorten this by a few hours using the Priority option. There is a supplementary charge for this, calculated as a percentage of the normal price for our services.
Am I guaranteed that all my information will be kept strictly confidential?
Yes. All staff working at and with Optilingua guarantee to treat all files entrusted to them as strictly confidential. All of the translators who work with us abide by ethical confidentiality rules.
How do you work out the price of my translation?
- The chosen language combination.
- Subject content / speciality.
- Word quantity.
First and foremost, though, we will always give you an overall price for your translation project, provided, of course, that we are able to count the number of source words in the document you ask us to translate. So you will know exactly how much your project is going to cost before placing your order. This makes it easier for you to manage your translation budget.
Why should I choose Optilingua as a partner for all my translation needs?
Because with Optilingua, you can be sure that all translation work will always be carried out by translators working only in their own mother tongues. We firmly believe that only translators working in their own native languages can render all the subtleties and idiomatic turns of phrase, which are specific to a particular language or cultural environment.
Because with Optilingua, you can be sure that you will always get your translation on time. We are well aware that time is money in business, and so we take great care to ensure that we keep our promises on turnaround times, especially if your translation is urgent.
The Priority option helps to match our turnaround times to your own requirements, even with large projects. You will always receive your translation laid out in exactly the same way as the original version. Finally, after each order we regularly ask you for your opinion about the quality of our services.
In what format can I expect to receive my translation?
It will be in the same format as the original document, so you will not need to reformat your translation. In order to do this we need you to send us your text as an electronic file, so that it is technically possible for the work to be carried out using the requested format.
Although there is no additional charge for having your translation delivered as per the original for Word or .txt formats, in some cases you may be asked to pay a supplement, for instance when working with image formats in Photoshop, tables, illustrations, graphics, technical drawings, images, etc.
What tools do your translators use?
Those of our translators who specialise in a particular technical field have their own translation aids: terminology databases they have built up and enhanced over the years and as they have become more experienced, specialised glossaries, and technical dictionaries. The internet also provides them with many very useful resources.